Chick-fil-A has been named the king of fast-food for the seventh year in a row, according to the American Customer Satisfaction Index.
The index is based on interviews with 19,423 customers chosen at random between April 1, 2020, and March 29, 2021, ranking restaurants scores out of 100.
Chick-fil-A came out on top with a score of 83. It even beat out full-service restaurants LongHorn Steakhouse, Olive Garden and Texas Roadhouse which hold a three-way tie for second with 80 points.
Of all the fast-food restaurants known as “limited-service”, McDonald’s was ranked the worst with a score of 70.
Here’s the list of the top 5 limited-service restaurants on the index:
- Chick-fil-A All: 83
- Domino’s: 80
- KFC (Yum! Brands): 79
- Starbucks: 79
- Five Guys: 78
The leader of the pizza business was Domino’s, which improved 1% year over year. KFC was unchanged from last year, and Starbucks was up 1% this year. Newcomer Five Guys scored 78 (tied with Pizza Hut), outperforming the other burger chains in its first ACSI appearance.
Just a few points ahead of McDonald’s tied for second to last place, Jack in the Box, Popeyes, Sonic and Wendy’s all had 73 points. Other chains that slipped to a score of 77 included Arby’s (down 3%), Chipotle Mexican Grill (down 4%), Dunkin’ (down 3%), and Papa John’s (down 1%). Subway took the biggest tumble losing 5% to 75.
As it should be. Chic has quality employees that strive daily to obtain the high grade. Thank you, it is my pleasure to support you.
The service may be good, but the food is mediocre on it’s best day.
A good chix breast, proper ingredients, fresh roll and BAM – you have a better chix sandwich – with your own fixins!
A good bag of russets, canola oil and BAM – fresh french fries!
Couple pounds of burger, grill and BAM – fresh burgers with real cheese on top!
Steak – same thing.
Veggies – hello
Nothing processed and leftovers to die for. Ever tried reheating fast food? P U!