At 10 McDonald’s locations in Chicago, workers aren’t taking down customers’ drive-thru orders for McNuggets and french fries — a computer is, CEO Chris Kempczinski said Wednesday.
Kempczinski said the restaurants using the voice-ordering technology are seeing about 85% order accuracy. Only about a fifth of orders need to be a taken by a human at those locations, he said, speaking at Alliance Bernstein’s Strategic Decisions conference.
Over the last decade, restaurants have been leaning more into technology to improve the customer experience and help save on labor. In 2019, under former CEO Steve Easterbrook, McDonald’s went on a spending spree, snapping up restaurant tech. One of those acquisitions was Apprente, which uses artificial intelligence software to take drive-thru orders. Financial terms of the deal were not disclosed.
This is what happens when you raise minimum wage, self check out lines, and automated McDonald’s! Company’s can’t afford to pay workers so they find a way to eliminate them. Thank a Democrat!
Notice it’s designed for cities with large black populations
McDonald’s Mobile App sells you what they have on the menu. On multiple occasions however, I place a mobile order, pay for it, but when I try to pick it up, the person who hands your order out the window tells you that the milkshake machine is not working, they are out of lemon for the ice tea you ordered or some other surprise. This new automated system can tell you before you pay that they are out of something.
Who wrote the joke about minimum wage.
This was happening either way, it has nothing to do with minimum wage.
Because large corporations (and most employers) are not in business to provide you with a livable wage, they are in business to make and keep money for themselves
The unforeseen problem, people will stop eating there. I stopped going once they put in the super spreader order kiosks that are never cleaned. I also stopped getting royal farms chicken because they never clean their kiosks either. Panera also put in kiosks, but I do not use them, I order at the counter.
Keep cheering
“Company’s can’t afford to pay workers so they find a way to eliminate them.” – Freaking hysterical comment.
They make billions and have been posting big profits, they can more than afford to pay their staff.
The robot may at least get to order correct.