USPS responds to frustrated Marylanders as mail delivery issues continue

DUNDALK, Md. —

First it was packages and mail deliveries, now Marylanders tell WBAL-TV 11 News they’re facing another problem related to the post office: The receipt and payment of their bills.

Some Maryland residents say they have long run out of patience with the backlog of mail and packages being handled by the U.S. Postal Service, but still wonder when Christmas presents and other items they ordered will be delivered.

The Postal Service says its employees are doing everything they can to get the mail and those packages delivered, but a 78-year-old Dundalk woman said she is extremely frustrated. She declined an interview because she’s afraid of the words she might use.

The loading dock at the Dundalk post office is busy as workers move packages from bins to trucks. Roxanne Enders was also there at the post office.

“I haven’t got mail in the last three days at the house. That’s frustrating,” Enders said.

She was also there in November to get mail she said had not been delivered in weeks.

“And two of my bills were up here and I said, ‘How long they been up here?’ They couldn’t tell me,” Enders said.

The 78-year-old Dundalk woman, who did not want to give her name, told 11 News that on Dec. 16, she gave nine bills with more than $2,000 in payments to a postal carrier. Her credit card and other companies have not received them. She’s worried about losing her medical insurance for non-payment.

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