Baltimore County resident Kevin says WSSC Water has overcharged his parents, who live in Montgomery County, tens of thousands of dollars for just one pay period. At first, Kevin thought it was a meter reading issue, until FOX 5 started looking for answers.
After months of back and forth, the company agreed to charge them about $2,500, which was still too high of a price.
Then, FOX 5 reached out to WSSC Water. That’s when the water company discovered a human error and says the bill was indeed a mistake, lowering it to only $42.
“If we make a mistake we own it,” says WSSC Water rep Luis Maya. “In this particular case, it was human error. It was a meter reading that was human error and it was a mistake. For that, we apologize.”
Despite the apology, Kevin says the experience still leaves him feeling uneasy.
“I think it was a fair resolution but I don’t feel good,” Kevin says. “Honestly, I have a headache. I worry about people that get into the position and think I need to get set up on a payment plan because this must be right. I don’t know how many times they told me they were right but I refused to believe it.”
So, their meter reading and billing systems were provided by Dominion.