The delivery company wants to solve one of the biggest pain points in retail, and is starting with companies like Best Buy and Dick’s Sporting Goods.
- Uber Eats has launched a returns service through its app, the delivery platform said in an email on Friday.
- In the app, users can select “return an item,” explain why they’re returning the product and choose “return with a courier” to send back eligible products. Users can instantly receive a refund for orders valued at $20 or more, and will pay a return fee based on the courier’s distance and time, the company said.
- Uber Eats is offering returns with multiple retailers across the country, including Best Buy, Dick’s Sporting Goods, Pacsun and Petco, with the intention of adding more partners in the future.
Dive Insight:
Building upon its previous relationships with retailers, Uber Eats seeks to make an otherwise cumbersome process more bearable for retailers and customers alike. The company expanded its retail partnerships in recent years, including offering same-day delivery with Dollar General, Pacsun and Lush. Now, the company is leveraging its logistics infrastructure for the returns process.
“Returns are one of the biggest pain points in retail, and we’re reimagining them the way only Uber can,” Rohan Mathew, engineering lead at Uber Eats, said in a statement. “Now, with just a tap, you can send an item back and get a refund without ever leaving home.”