To be fair, it’s more of a nonservice issue that has the cable and internet company’s customers (and maybe the FCC) angry.
Comcast (CMCSA) – Get Free Report keeps stumbling from customer-service scandals to pricing problems and just generally doing things that outrage consumers.
The company routinely advertises a price for its services, then tacks on everything from broadcast-television and regional-sports fees to modem and cable-box rentals.
In most cases, these added fees are mandatory and are not disclosed up front. That not only has consumers up in arms, it has caught the attention of President Joe Biden.
READ NOW: Comcast Keeps Raising Fees; Here’s What Xfinity Customers Will Pay
“The idea that cable, Internet, and cellphone companies can charge you $200 or more if you decide to switch to another provider – give me a break,” Biden said during the State of the Union address.
“Junk fees may not matter to the very wealthy, but they matter to most other folks in homes like the one I grew up in, like many of you did. They add up to hundreds of dollars a month. They make it harder for you to pay your bills or afford that family trip.”
There’s a little bit of playing to the base in those statements, but Biden does not have to do much to get people angry at cable and internet-services providers. They’re already not thrilled with them and those two categories are routinely the lowest-rated on the American Customer Satisfaction Index.
Comcast is among the lowest-rated large-scale broadband providers rated by the survey, scoring a 66. In fact, that number is one of the lowest scores of any companies in any ACSI category.
That’s perhaps not surprising when you realize that Comcast has once again gotten in trouble –this time with the Federal Communications Commission — for what could arguably be called lying but can certainly be called “making a false claim.”
they know who to donate to, and plan on keeping their monopoly! sued verison to stop fios!
always was and always will be shit company!
Comcast is, without question, a low-life, rip-off, greedy beyond measure, piece of trash company.
EVERYONE hates them. Even their own children hate them.
I got sick of their regular (very regular) price increases. and turned the cable box in. Of course, I had to take back their RENTED equipment (how long do they get to charge $15 a month — I paid it for 20 years!! — BEFORE they say, “okay you’ve paid us $5000 for a piece of electronics that we buy wholesale for about $11, so we will drop THAT charge.”??
I was so angry that I went to their store, turned the box in and told them how much they are hated and they work for a company that would pimp out their mother for some extra dollars.
There were a couple of male employees acting like they wanted to do something, glaring at me while I told them the truth about Comcast.
Good thing they kept their fat mouth shut.
I was not in the mood for anyone defending their business model.
Trust me. You won’t miss pro football, the fake news (every one of them, by the way), and the “flower channel” and watching 50 year old movies any more than you would miss having two broken legs.
AND, there are alternatives.
F them.
Look at who owns them
The are huge donors to the Democrat party so they can do what they want. Comcast has the most incompetent leadership in the industry and love to bully and harass white employees who are held to a more stringent standard. Comcast is a corrupt monopoly and should be broken up.
Wicomico county needs another alternative but Jake Day signed a deal with Comcast for exclusive coverage no doubt for a political donation or some other payoff in Salisbury and no doubt some of our country council members did as well
This company OVERCHARGES & their service sucks !!!! They DO throttle your speed Down !!!
My speed was NEVER even Half what I paid for & the Picture Locked up on my Tv for years !!!!!
They LIE & say they Don’t though !!!
You NEVER get what you Pay for & if Anything goes Wrong you have to call the PHILLIPINES to fix it !!!!!
COMPETITION NEEDED so we don’t just have ONE company HERE to deal with !!!!!!
Elected officials get kickbacks to keep competition out
Democrats !!!!!!
The GOUGING prices need to be cut in Half !!!!
Turn Your Boxes Back IN & get a Internet Only Plan then Use a Streaming Service !!!! Saves you Half !!!!!
More choices & better speed !!!! Drop the TV part of Comcast !!!! Don’t Need it anymore !!!!
Need Govt to hold ANTI-TRUST hearings on COMCAST !!!
All their Local so called store does is > Take Payments / issue Used Equipment / offers No Help / Don’t even
list their phone Number !!!!!!
Need ALL the service Done HERE Not the PHILLIPINES !!!!!
Unless you have a Business Account you ARE being THROTTLED Up & Mostly DOWN on the SPEED !!!!!!
Take their advertised SPEED & cut that in Half to 3/4 & see what you really get !!!! use the speed check sites !!!!
They use Bait & Switch on pricing !!! Watch it go up !!!
Worse service EVER !!!! No accountability !!!! They Laugh at us > Lambs to the Slaughter !!!!