While Winter Storm Elliott made the travel situation worse, Southwest executives have been aware of problems in their system for years, Southwest Airlines Pilots Association Vice President Mike Santoro said Tuesday
Facing many of the same challenges as stranded passengers, Southwest Airlines employees point to years of mistreatment, software system neglect and management failures as causes of the airline’s latest travel catastrophe.
While Winter Storm Elliott made the travel situation worse, Southwest executives have been aware of problems in their system for years, Southwest Airlines Pilots Association Vice President Mike Santoro said Tuesday.
“We have a meltdown like once a year for the past five or six years,” he told CNN on Tuesday. Every year, union leadership tells Southwest executives to fix their “vastly outdated” scheduling software, but it is “to no avail,” Santoro said.
The flight attendants’ union agrees. “Southwest Airlines has failed its employees once again, the result of years of refusal to modernize operations,” TWU Local 556 said.
Flight attendants have been on hold with Southwest for up to 17 hours waiting to be released to go home or to find out where their next trip will be, the union said.
i call bs! been traveling all through covid. southwest been having issues the whole time. nothing to do with forcing your employees to take the jab? no never!
went woke – going broke!
Not updating your computer systems is “going woke?” Do you even know what woke means?
ALL on BIDEN screwing up the whole country !!!!!!