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Comcast suspends Internet data limits, fees for Northeast customers

The cable giant said it would postpone the new charges after Pennsylvania’s attorney general raised concerns that Comcast’s policy threatened to disproportionately harm cash-strapped Americans

Comcast on Wednesday said it would suspend its new fees on heavy home Internet users in more than a dozen Northeastern states, reversing course on a policy that threatened higher bills for some families amid the coronavirus pandemic.

The Philadelphia-based cable giant said it would postpone the new charges after Pennsylvania Attorney General Josh Shapiro (D) raised concerns that Comcast’s policy threatened to disproportionately harm cash-strapped Americans who are learning, working and communicating primarily online.

Comcast initially announced in November that it would impose the new regional data restrictions in Pennsylvania and other service areas, including D.C., New York, Virginia and Maryland. Similar rules and fees already cover Comcast customers in other parts of the country.

The extra fees would have applied only to the heaviest Internet users — those who use more than 1.2 terabytes of data each month — and Comcast said at the time that most students and families probably would have steered clear of owing the company extra each month. Users would have to stream five hours of 4K-resolution video every day for a month or take part in 3,500 hours of video conferencing to exceed the threshold, Comcast has said previously.

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